Leveraging Talent in the Workplace
Talent is a combination of many factors, one of which is behavior. The TTI Success Insights® Management-Staff is a report that not only defines unique behavior, but guides the employee and manager in leveraging behavior for success. With this capability, this versatile management tool can be used to hire the right person, get employees off to a fast start, revitalize current employees, improve communication and build sound employee-manager relationships.
Computers Have Manuals – Why Not People?
The key to successful talent management and personal growth is knowledge of each person’s unique behaviors. With this knowledge, people can be effectively coached by maximizing strengths to achieve the organization’s goals. Apply the results of the Management-Staff report to create improved morale, increased productivity, personal Development plans and win-win situations for everyone.
Easy Applications in the Workplace
The Management-Staff report can become an extremely valuable contribution to talent management. Easily administered at any time, it takes only 10 minutes to complete The 24-question online assessment. Its insights and versatility position it as an ideal tool for applications such as:
- New Employee Direction
- Employee Development and Performance Plans
- Retention Strategies for Key Employees
- Coaching and Mentoring Top Talent
- Leadership Development
- Conflict Resolution
- Personalised Report Delivers Unique Information
The highly validated assessment immediately produces a personalized report with valuable information unique to the respondent’s behavior. This knowledge empowers both the manager and employee to take action towards effective communication and professional growth by providing insight into the following areas:
General Characteristics – The individual’s preferred work style based on natural behavior
Value to the Organization – The individual’s contributing behaviors
Checklist for Communicating – How others can effectively communicate with the individual
Don’ts on Communicating -What others should avoid when communicating with the individual
Communication Tips – How the individual can adapt his/her own communication to other styles
Ideal Environment – The individual’s preferred work atmosphere
Perceptions – How the individual views his/her self and How others view the individual
Descriptors – Words that portray the individual based on each of the four quadrants of behavior
Natural & Adapted Style – A fourquadrant comparison of the natural and adapted style
Adapted Style – Characteristics of the individual’s current adapted style
Keys to Motivating – The individual’s wants provide the means for motivation in the workplace
Keys to Managing – The individual’s needs provide the essential areas managers must address
Areas for Improvement – The individual’s possible limitations identify areas for development
Action Plan – The individual creates a customized plan based on the results of the report and discussion
Behavioral Hierarchy – The individual’s behavior style ranked within eight common areas in the workplace
Style Insights® Graphs – An easy visual of the individual’s natural and adapted styles
The Success Insights® Wheel – A visual illustration of the individual’s behavioral adaptation
What is Your Talent Management Strategy for Success?
Make the TTI Success Insights Management-Staff report part of your organization’s strategy to create a positive employee-manager relationship that directly affects productivity and goal achievement!
Recruit and Retain Effective Teams with TTI TALENT INSIGHTS®
“By implementing Talent Insights in our call center’s hiring process, we slashed our turnover rate in half, saving the company over $500,000 a year.”
• Ideal for the recruitment and retention of entry level- customer service, experienced sales reps and managers, Talent Insights is simple, yet sophisticated.
• Talent Insights effortlessly integrates the Behaviors individuals bring to the job and the driving forces that motivate them.
• Talent Insights is available in management/staff, executive and sales versions.
What Does TTI Talent Insights® Provide?
Behavioural research suggests that the most e ective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment. This report measures the four dimensions of normal behavior: dominance, in uence, steadiness and compliance.
Talent Insights tells you how this individual will perform.
Knowledge of an individual’s driving forces help tell us why a person behaves a certain way. 12 Driving ForcesTM measures the primary driving forces cluster – the top four of an individual’s driving forces – to tell a story of how a person derives meaning from life and work.
Talent Insights illuminates what drives a person’s behavior – the why behind their actions.
Talent Insights defines how an individual’s behaviors and Driving Forces blend together, so you’ll understand how to enhance performance and increase overall job satisfaction.
3. Sales Skills Index
Your Business is in the Hands of Your Sales Personnel
Can they sell?
Do they understand the sales process?
Are they treating each sales situation the way top salespeople do?
Sales Skills Index will answer all those questions and more!
- Ensures that your sales personnel will handle each sales opportunity correctly
- Especially designed for outside sales
You Can Tailor Your Training
Coaching and managing can be tailored to the different needs of each salesperson after your sales force has completed the Sales Skills Index assessment.
It can be used both before and after measurement, complementing all other sales performance material.
Use in Selecting Candidates That Bring the Right Skills
Sales Skills Index presents questions that portray “real life” sales situations. Each situation has four alternative ways to be handled. Respondents are given the opportunity to rank the four alternatives from “best” to “worst.” By comparing their response with those of proven top sales professionals, a report is generated showing strengths, weaknesses and how well they understood sales strategy in seven categories.
Sales Skills Index Covers Seven Different Steps in the Sales Process
- First Impressions
Each situation was developed and validated by sales professionals to reflect real sales strategies used by today’s sales force.
How Sales Skills Index Can Benefit You
- Simplifies sales training
- Allows managing and coaching to be focused on areas that produce results
- Builds confidence
- Identifies the sales strategy knowledge areas that are needed to sell a specific product/service in a given market
- Identifies new sales applicant’s strengths and weaknesses
- Identifies specific training or management needs of a salesperson or sales force
4. TTI EMOTIONAL QUOTIENT
Make Better Decisions with
“After assessing our staff , implementing EQ training, and working on employees’ specfic work strategies, we saw a 25% increase in annual profits.”
Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.
With EQ training, your employees will develop the skills and knowledge to better understand your customers, how to manage their expectations, and ultimately meet their needs.
TTI Emotional Quotient is available as a stand-alone report, or integrated with Behaviors and Motivators in TTI TriMetrix® EQ.
What Does Emotional Quotient Provide?
The Emotional Quotient report looks at a person’s emotional intelligence, which is the ability to sense, understand and ffectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. The report was designed to provide insight into two broad areas: Intrapersonal and Interpersonal emotional intelligence.
This report measures ve dimensions of emotional intelligence:
- Self Regulation
- Social Skills
Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver strong customer service and realize better customer retention than those who have not.
(Consortium for Research on Emotional Intelligence in Organizations)
OD SURVEYS PLUS
You don’t have to spend hours developing a survey to assess your organisation. ODsurveys Plus offers survey question templates to aid in the development of your fully customisable survey.
The need for accurate and timely assessment of organisational development priorities has never been more important than in today’s rapidly evolving workplace. Managers must continually be in touch with customer demands, how to adjust services/products to meet customer expectations, how well employees are achieving organisational goals and where the organisation needs realignment in order to succeed. However, these areas continually change, presenting management with moving targets.
ODsurveys Plus provides an efficient alternative to the labor- intensive survey process. Now your organization can quickly identify the types of interventions required to grow.
Surveys are completely customisable to measure what you need to know and are easily administered 24/7 through secure online access.
Organisational Development/Employee Engagement Surveys
Successful organisations see the importance of addressing the needs of employees. To do this, an organisation must regularly assess its services, policies and practices to ensure they are providing the leadership, work environment, management practices and incentives top notch employees require. Organisational and employee engagement surveys, customised to gather the right information, are a vital diagnostic tool to determine how the organization can improve or modify their culture to achieve employee satisfaction.
360/Personal Performance Surveys
Personal effectiveness within each key position is crucial to the ongoing success of the organization. 360 surveys allow respondents to provide valuable feedback regarding the effectiveness of another individual’s performance. The results of 360 surveys are then used to enhance and develop the individual.
Product and Service Feedback Surveys
Providing the best products or services to your clients is critical
to success. A customer feedback survey will give you the valuable feedback you need to ensure your clients will continue to support your organization. The customer feedback survey also tells your clients that you care about your relationship with them. Get the facts related to the success of your new marketing plan, or an evaluation of a new product.
Since each survey can be customised to suit your needs, you are in control of the parameters. You choose the survey titles, content, respondent instructions, demographic filters, categories, questions, rating scales and comment areas. Survey results can be viewed in a variety of report options, including mean score, unfavorable/favorable, frequency distribution and written comments report.